Satisfaction Promise...
I strive to offer only the highest quality products and services, and client satisfaction is important to me. I've found that the success of any program or its participants within the context of that program depends at least somewhat on the participant's reflection and consideration prior to commitment and then the level of that commitment. Each participant's individual best, my best, and when applicable the group's best are all very interdependent. I’m more than willing to answer any and all questions and address any concerns you have prior to registration, and after that you get what you put in, making it next-to-impossible to determine failure of product.
Although I hope you won’t need to request a refund, here are the particulars:
Life Coaching - If you feel dissatisfied with your coaching experience, please notify me in writing within the first 30 days and I will issue a 100% refund of your pre-paid fees.
Classes - After registering, if you find yourself unable to attend a class, please notify me in writing at least 7 days prior to the first class. Indicate whether you prefer a 100% credit toward a future class or a refund of your class fees, which are subject to a 20% cancellation charge. Cancellations received within the last 7 days prior to our first class session will receive a full credit toward future classes. No refunds or credits will be provided after the second session.
Digital Products - Purchasing a digital product (e-books, e-courses, and self-paced programs) is much like purchasing software or music. Once you access the product (download), if cannot be returned. Instructions for accessing your digital product will be delivered immediately following the processing of your payment. If you experience difficulty accessing your materials, please contact me so we can get the situation resolved. Again, please ask any questions you have about the material before purchasing.
